What should I do if the speed of the internet is too slow?

To address speed issues with your internet connection, please follow these steps:

1. Coverage, Congestion, and Carrier Prioritization:

• Understand that the speed of your internet connection can be affected by factors such as coverage availability, network congestion, or prioritization by your local carrier.

2. Data Plan Limitations:

• If you're on an Unlimited or daily data plan, you may have exceeded the high-speed limit.
• Please wait for less than 24 hours for high-speed allocation to be restored, depending on your plan's policies.

3. Check Location for Slow Network:

• If you're experiencing slow internet, it could be due to being in an area with poor network coverage or slow network speeds.
• Try moving to a different area with better network coverage and signal strength, then try again.

4. Troubleshooting Steps: To address the speed issue, please follow the steps below:

Apple

A. Perform Manual Network Selection

1. Go to [Settings] > [Cellular/Mobile Service]
2. Select our eSIM under the SIMs section
3. Choose [Network selection]
4. Toggle off ‘Automatic’
5. Select the name of the telecom of your current country once the list of available networks is displayed

B. Reset the network connection

1. Turn on Airplane mode for 15 seconds
2. Turn off Airplane mode

C. Set the device to 3G temporarily

1. Go to [Settings] > [Connections] > [Mobile networks]
2. Tap [Network mode] and select 3G temporarily

Samsung

A. Perform Manual Network Selection

1. Go to [Settings] > [Connections] > [Mobile networks]
2. Choose [Select roaming network/Network operators]
3. Toggle off ‘Select automatically’
4. Select the name of the telecom of your current country once the list of available networks is displayed

B. Reset the network connection.

1. Turn on Airplane mode on your phone, wait for 15 seconds

2. Turn off airplane mode to reset the network connection

C. Set the device to 3G temporarily

1. Go to [Settings] – [Connections] – [Mobile networks]

2. Tap [Network mode]

3. Select 3G temporarily

Google Pixel

A. Perform Manual Network Selection

1. Go to [Settings] > [Network & Internet] > [SIMs]
2. Select our eSIM
3. Toggle off [Automatically select network]
4. Select the name of the telecom of your current country once the list of available networks is displayed.

B. Reset the network connection

1. Turn on Airplane mode for 15 seconds
2. Turn off Airplane mode

C. Set the device to 3G temporarily

1. Go to [Settings] > [Network & Internet] > [SIM]
2. Select our eSIM
3. Tap [Preferred network type]
4. Select 3G temporarily

Following these steps should help resolve speed issues with your eSIM connection. If problems persist, please contact your service provider for further assistance.