How to Fix “Unable to Activate eSIM” Error

Modified on Wed, 9 Jul at 4:53 PM

❓ Problem

Fails to activate the eSIM with error message “Unable to Activate eSIM. You can try again, or contact your carrier for assistance.”

The connection to download the eSIM plan was disrupted.

Before anything else:

- Make sure your device is connected to a strong and stable Wi-Fi network.

- Do not use Airplane Mode.

If scanning the QR code doesn’t work, you can add the eSIM manually using the details we sent via email.

Apple

1. Go to [Settings] > [Cellular/Mobile Service] > [Add eSIM]

2. Tap [Use QR code]

3. Select [Enter Details Manually]

4. Input the SM-DP+ Address and Activation Code exactly as provided

(Make sure not to include https:// or http://)

5. Your eSIM plan should now begin activating automatically

Samsung

1. Go to [Settings] > [SIM Card Manager] > [Add eSIM]

2. Tap [Scan QR code], then choose [Enter activation code]

3. Enter the Activation Code from your email

(Do not include https:// or http://)

4. Tap [Add], then follow the on-screen steps to complete setup

Google

1. Go to [Settings] > [Network & Internet] > [SIMs]

2. Tap [+ Add SIM] > [Download a new eSIM]

3. Tap [Need help?], then choose [Enter it manually]

4. Input the Activation Code from your email

(Do not include https:// or http://)

5. Your eSIM will begin downloading and activating

If the issue continues after trying the steps above: