❓ Problem
- Fails to activate the eSIM with error message “eSIM Not Supported. This eSIM is not compatible with this iPhone.”
⚠️ Possible Causes
- Your phone is likely locked to a carrier
✅ How to Fix It
- You’ll need to contact the carrier that originally sold your phone and request to have it unlocked. Most carriers offer this service if you’ve met their terms (e.g., completed payment plans or met contract durations).
⚙️ How to Check if Your Phone is Unlocked
Apple
1. Go to Settings > General > About
2. Scroll down to:
- Carrier Lock → If it says “No SIM restrictions”, your phone is unlocked
- eSIM → If you see an IMEI number, your phone supports eSIM
3. If either is missing, your device might be locked or not eSIM-compatible
Samsung
1. Go to Settings > Connections > Mobile networks
2. Tap Network operators or Select roaming network
3. Turn off Select automatically
- If you see multiple network options, your phone is likely unlocked
- If only one appears, or you can’t search networks, the device is probably locked
1. Go to Settings > Network & Internet > SIMs
2. Select your SIM > Turn off Automatically select network
- If multiple networks appear, the phone is likely unlocked
- If not, your device is probably locked
❓Still not working?
If you cannot unlock your deivce,
Contact us — we’re here 24/7 and happy to help!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article