No Internet After Installing Your eSIM?

Modified on Mon, 30 Jun at 5:30 PM

? Problem

You’ve successfully installed your eSIM, but you can’t connect to the internet.

⚠️ Before You Start

❗Do not delete or remove your eSIM.

Our eSIMs cannot be reinstalled or reissued once removed.

✅ Possible Causes

“Data Roaming” is turned off
Your device is still using the wrong SIM profile for mobile data
The network hasn’t been selected manually
Real-name registration is not completed for Hong Kong, Taiwan, and Korea.

How to Fix It – Step by Step

Apple

1. Turn On Data Roaming

Go to: Settings → Cellular
Tap your eSIM line (e.g., Secondary, Travel)
Turn on Data Roaming

2. Set eSIM as Default for Mobile Data

Go to: Settings → Cellular
Tap Cellular Data
Select your eSIM profile

3. Manually Select a Network

Go to: Settings → Cellular
Tap your eSIM line
Tap Network Selection
Turn off Automatic
Wait a few seconds for available networks to load
Select the correct carrier for the country you’re in

Samsung

1. Turn On Data Roaming

Go to: Settings → Connections → Mobile networks
Tap your eSIM line
Turn on Data Roaming

2. Set eSIM as Default for Mobile Data

Go to: Settings → Connections → SIM Card Manager
Under Preferred SIM card, select your eSIM under Mobile Data

3. Manually Select a Network

Go to: Settings → Connections → Mobile networks → Network operators
Tap your eSIM to access its settings
Turn off Select automatically
Tap OK to start searching
When networks appear, choose the correct one for your country

Google

1. Turn On Data Roaming

Go to: Settings → Network & Internet → Mobile network
Select your eSIM line
Turn on Roaming

2. Set eSIM as Default for Mobile Data

Go to: Settings → Network & Internet → SIMs
Under Mobile Data, choose your eSIM

3. Manually Select a Network

Go to: Settings → Network & Internet → Mobile networks → Network operators
Tap your eSIM
Turn off Automatic
Tap OK to start scanning
Select the right network for your current location
Restart your device afterward

❓Still not working?

If the issue continues after trying the steps above:

Contact us — we’re here 24/7 and happy to help!