Error : eSIM Not Supported. This eSIM is not compatible with this iPhone. Contact your carrier for more information.

If you see the message "eSIM Not Supported. This eSIM is not compatible with this iPhone. Contact your carrier for more information.", it usually indicates that your phone might be carrier-locked.

To resolve this, contact the carrier that supplied your phone and request an unlock.

For instructions on checking if your device is unlocked, please follow these steps:

Apple

1. Go to [Settings] > [General] > [About] and scroll down
2. If you see "Carrier Lock - No SIM restrictions" and "eSIM - IMEI (number will appear)," your phone is compatible with eSIM
3. If you can't find these, your phone doesn't support eSIM

Samsung

1. Go to [Settings] > [Connections] > [Mobile networks]
2. Choose [Select roaming network/Network operators]
3. Toggle off ‘Select automatically’ ◦ If multiple networks appear, the phone is likely unlocked. ◦ If only one network appears, or if the Search Networks option is unavailable, the phone is most likely locked to the carrier.

Google

1. Go to [Settings] > [Network & Internet] > [SIMs]
2. Select your current SIM
3. Toggle off [Automatically select network] ◦ If multiple networks appear, the phone is likely unlocked. ◦ If only one network appears, or if the Search Networks option is unavailable, the phone is most likely locked to the carrier.

Please let us know via hello@esimworld.net if you need further assistance.