To determine whether you’re using your new eSIM or your original SIM, check which is selected for Mobile data.
Please follow the instructions below.
Apple
- Go to [Settings] > [Cellular/Mobile Service]
- Select our eSIM for [Cellular data/Mobile data]
Samsung
- Go to [Settings] > [Connections] > [SIM manager]
- Select our eSIM for [Mobile data]
- Go to [Settings] > [Network & Internet] > [SIMs]
- Select our eSIM and turn on [Mobile data]
- Choose “Use eSIM”
To ensure you're using the new eSIM, turn off your primary SIM and enable only the eSIM.
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