How can I troubleshoot my internet connection if it's not working?

If you installed it well, but cannot access the internet, please try the troubleshooting below.

Also, please DO NOT remove the eSIM, since our eSIM cannot be reinstalled or regenerated.

Apple

A. Please check that you turn on the "Data Roaming" for the line that you just added

B. Please check that if you select your eSIM profile on [Cellular Data]

1. Go to [Setting] - Select [Cellular/Mobile Data] - Tab [Cellular Data]

2. Select your eSIM profile

C. Manually perform Network Selection

1. Go to [Setting] - Select [Cellular/Mobile Data]

2. Among Data Plans, select your eSIM profile (“Secondary”/”Travel”)

3. Choose [Network selection]

4. Deactivate the automatic mode to perform a manual search

5. When the list of available networks is displayed, select the name of telecom in the country in which you are located

Samsung

A. Please check that you turn on the "Data Roaming" for the line that you just added

B. Please check that if you select your eSIM profile on [Mobile Data]

1. Go to [Setting] - Select [Connections] - Tab [SIM card manager]

2. On the ‘Preferred SIM card’ section, select your eSIM profile for [Mobile Data]

C. Manually perform Network Selection

1. Go to [Settings] - [Connections] - [Mobile networks] - [Network operators]

2. Tap on eSIM at the bottom to access the network functions for our eSIM

3. Disable automatic mode and Tap [OK] to start a network search

4. Once the search is enabled, the list of available networks will be displayed after a few seconds

5. Select the network applicable to the country you are in

Google

A. Please check that you turn on the "Data Roaming" for the line that you just added

B. Please check that if you select your eSIM profile on [Mobile Data]

1. Go to [Setting] - Select [Connections] - Tab [SIM card manager]

2. On ‘Preferred SIM card’ section, select your eSIM profile for [Mobile Data]

C. Manually perform Network Selection

1. Go to [Settings] – [Network & Internet] – [Mobile networks] – [Network operators]

2. Click on eSIM at the bottom to access the network functions for our eSIM

3. Disable automatic mode and click OK to start a network search

4. The list of available networks will be displayed after a few seconds

5. Select the network in the country you are in

6. Restart the device