What should I do if I encounter an error message while trying to activate the eSIM?

If you encounter difficulties activating your eSIM and receive an error message, please follow these steps:

1. Check Existing eSIM Profiles: 

• If you receive an error message stating "eSIM Cannot be added. This code is no longer valid. Contact your carrier for more information," first check your list of eSIM profiles. It's possible that the eSIM is already installed on your device.
  

2. Manual Activation Instructions:

• If the issue persists, try manual activation using the following instructions based on your device:
  

Apple

1. Navigate to [Settings] - [Cellular/Mobile Data] - [Add Cellular Plan/eSIM] - [Scan QR code] - [Enter Details Manually].
2. Input the provided ‘SM-DP+ Address’ and ‘Activation Code’ from the email.
3. Follow the activation instructions prompted by your device to complete the installation.

Samsung

1. Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
2. Select [Scan Carrier QR code] and then choose [Enter Activation code].
3. Enter the provided ‘Activation Code’ from the email.
4. Follow the activation instructions on your device to finalize the installation.

Google

1. Access [Settings] - [Network & Internet] and tap the + icon next to Mobile Network.
2. Choose [Download a SIM instead], then select [Next] followed by [Need help?].
3. Tap [Enter Data Manually] and input the ‘Activation Code’ provided in the email.
4. Follow the activation instructions presented on your device to complete the installation.
5. Following these steps should help resolve any activation issues you encounter. If you continue to experience problems, please don't hesitate to contact us for further assistance.