Our QR code is usually sent to the email address you provided within 15 minutes of placing your order. If you haven't received it, please check the following:
- Spam/Junk Folder: Sometimes the email might be redirected there.
- Email Address: Ensure there were no typos in the email address you provided. If you suspect an error, contact us at hello@esimworld.net, so we can resend the QR code.
- Payment Delay: If there is a delay in payment completion, the QR code might be delayed as well. Payments through iDEAL or other methods may take additional time to process.
- Pending Payment: If you used PayPal or a credit/debit card, your payment might be pending due to PayPal’s security checks. This can take up to 72 hours. For issues with PayPal, please contact their customer service.
If you continue to experience issues, please reach out to us at hello@esimworld.net for further assistance.
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